Last updated: 22 September 2026
This policy is part of our Terms and Conditions.
At a glance
| Where we deliver | Within India only |
|---|---|
| Dispatch | Within 2 to 3 weeks of your order being confirmed |
| Delivery | Usually 3 to 7 days after dispatch, depending on your location |
| Cost | Depends on where you are; calculated and shown before you pay |
| Tracking | Sent by email or WhatsApp when your order ships |
| Collection | You can collect in person if you're nearby; ask us when you order |
1. Where we deliver
We deliver to addresses in India. Our courier partners reach most pin codes, but a few remote areas may take longer or be out of reach. If we can't deliver to your address, we'll tell you before dispatch and refund you in full. We don't currently ship outside India.
2. Dispatch and delivery times
Every set is finished and checked by hand, and we dispatch within 2 to 3 weeks of confirming your order.
Delivery then usually takes 3 to 7 days, depending on your location. These times are estimates: couriers are occasionally delayed by weather, festivals or other things outside our control. If your order is delayed well beyond these times, contact us and we'll chase it for you.
For bulk orders, we agree the delivery date with you when we send the quote.
3. Delivery charges
Delivery is charged by weight and destination, so it depends on where your order is going. We calculate it for your address and show it before you pay. It's included in your refund if an order is cancelled before dispatch or arrives damaged, faulty or wrong.
4. Tracking your order
When your order ships, we send you the courier's name and a tracking number by email or WhatsApp. If you haven't heard from us within the dispatch time above, please get in touch.
5. Your delivery address
Please check your address, pin code and phone number carefully: the courier may need to call you. If a parcel is returned to us because the address was incomplete or wrong, or because delivery was refused or attempted and missed repeatedly, we'll contact you to arrange redelivery. We may ask you to pay the extra delivery cost, or refund the order less the delivery charges we incurred.
6. Damaged or missing parcels
If your parcel arrives visibly damaged, please photograph it before opening, and note the damage with the courier if you can. If your set is damaged, faulty or incomplete, contact us within 7 days of delivery and we'll replace it or refund you, as set out in our Refund and Cancellation Policy.
If tracking shows your parcel as delivered but you haven't received it, contact us within 48 hours and we'll investigate with the courier.
7. Collecting in person
If you're nearby, you may be able to collect your set from us instead of paying for delivery. Ask when you order and we'll arrange a time.
8. Contact
Phone and WhatsApp: +91 97312 94849
Email: neeraj@perchplaytoys.lol
Neeraj Preenand, trading as PerchPlay, B-004, Renaissance Exotica, Opp. Sobha Ultima, Jakkur Plantation Road, Yelahanka Hobli, Bengaluru, Karnataka 560064